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Vanilla 1.1.4 is a product of Lussumo. More Information: Documentation, Community Support.

  1.  
    Hi there,

    I have been trying to upgrade my account for over a week now but to no avail.

    I tried multiple times using your form to pay by credit card, but received an 'Error While Processing' response each time.

    I have now signed up to PayPal and paid for a subscription plan ($9) using my account. PayPal records my transaction as being sent, but my account status here is still 'Free'.

    How long will it be before I am able to access a fully-functional subscriber account? I must admit that I have already requested support via your contact form for this issue over a week ago and have not received any response or solution. I have other subscriber accounts with you and will definitely not be migrating them across to this new version of the site until I can be sure they will be functional.
    • CommentAuthorcedsav
    • CommentTimeOct 16th 2007
     
    Hi,

    First, sorry to hear about your troubles.

    Your account has been upgraded and is fully functional now.
    We'll review the payment transactions to see why they failed without a proper error messages. I'll get back to you as soon as I have more information.

    Thank you for your patience.

    Cedric Savarese
    FormAssembly.com
  2.  
    Hi Cedric,

    Thanks for your fast response and sorting out the upgrade.

    Let me know if there is any more information you need from me.

    Cheers,

    John Walter